Need a hand? Email us.

We keep support simple and direct. Email is the fastest way to reach us, and every message is read and answered by an actual human on our team.

Email is the best way to reach us.

Whether you have a pre-purchase question, need help accessing a product, want to cancel a membership, or have any other issue... email is the fastest path. We read every message and respond directly.

For the quickest resolution, include your order number or the email address you used to purchase.

Customer Support

[email protected]

Send an Email →

Response Time

Within 1 business day

We typically respond within one business day, Monday through Friday. Urgent billing issues are handled as soon as they're seen.

Business Hours

Mon-Fri, 9a-6p PT

Our team works Pacific Time. Weekend messages are answered first thing Monday morning.

What to expect when you email us.

Step 1

Send your email to [email protected] from the address you used to purchase. Include a brief description of what you need.

Step 2

You'll get an automated receipt confirming we received your message. If you don't see it in your inbox, check spam.

Step 3

A human on our team will respond within 1 business day. For billing or access issues, we typically resolve on the first reply.

Step 4

If we need any additional info (like a transaction ID for a refund), we'll ask in the reply. Turnaround on follow-ups is the same day in most cases.